For BPO applicants and VAs Free to start
AI customers who get annoyed, confused and impatient, just like real ones. A score after every session that quotes your own lines and tells you what to say next time.
A real session
This is an actual session from our testing. The reply looked complete, but the customer still had to ask which card the refund goes to and when the 5-7 days start. The feedback below caught exactly that.
Double-charged subscription
Chat · Dana Whitfield, annoyed but reasonable
Dana (AI customer) Hi, I was charged twice for $59.99 this month on my meal-kit subscription. Can you help me get the extra charge refunded?
You Hi Dana, I'm sorry about the double charge, that's frustrating. Can you confirm the email on the account and the last 4 digits of the card that was charged so I can check billing?
Dana (AI customer) Sure, the email is dana.whitfield@email.com. The charges came through on my card ending in 4417, which is the new one I put on the account on the 3rd.
You Thanks Dana. I can confirm in billing that the second $59.99 charge is a duplicate from when you updated your card. I've submitted a full refund to your card ending 4417. It will arrive within 5-7 business days. Is there anything else I can help with?
Dana (AI customer) Great, thank you. Just to be sure, the refund is going to the new card ending in 4417 and not the old one, right? And 5-7 business days from today, correct?
The problem
Many BPO interviews and account trainings end with a mock chat or call, and VA clients judge you on your first week of replies. But reading sample scripts or practicing with a friend doesn't prepare you for a customer who's upset, confused, or asks the same thing twice.
CNTXTQRY gives you that customer on demand, any time of day, as many times as your plan allows, and tells you specifically what to fix. No one watching, no pressure, no judgment.
How it works
01
Choose a scenario: a double charge, a late delivery, a locked account, a cancellation. Each customer has a mood and a reason to be upset.
02
Chat or reply by email. The customer reacts to what you actually say: miss a detail and they'll ask again; promise too much and they'll hold you to it.
03
Get a score out of 100 in about a minute, broken down into five skills, with your own lines quoted and tips for the next try. Then retake it.
Feedback that quotes you
Every session is scored on five skills. Each score explains itself using what was actually said, then gives you tips to try next time. This is the real report from Dana's session.
Your score
77/100
Double-charged subscription · Chat
Accuracy · why 4 and not 5
“You confirmed the duplicate in billing, refunded in full, and quoted the correct 5-7 business day window… You did not state when the window starts. That gap left the customer unsure.”
The line it points to
Dana: “…And 5-7 business days from today, correct?”
Try this next time
Who it's for
Applying to a BPO
Practice the classics (billing errors, late orders, account lockouts, cancellations) until acknowledging, verifying and setting expectations feels natural. Watch your score climb across retakes. Print your best report if you want to show it.
Free plan, or a PHP 149 Job-hunt pass for your interview week.
Working as a VA
Upload the client's SOP or FAQ. We draft practice scenarios from its real policies (refund windows, fees, escalation steps), so you rehearse their customers before your first shift, not during it.
Pro: up to 5 SOPs a month.
Starter scenarios
Voice practice is coming next.
Double-charged subscription
Chat · Annoyed but reasonable
Late delivery before a birthday
Chat · Frustrated and impatient
Locked out of account
Chat · Stressed, not very technical
Cancel subscription, retention offer
Email · Polite but firm
Damaged item, needs replacement
Email · Disappointed
Your client's SOP
Upload it on Pro and practice its policies
Pricing
Start free with full scoring and tips. Pay in pesos only when you want more sessions or practice built from your client's SOPs.
See how it feels. No card, no GCash.
PHP 0
forever
For your daily rep, or a new client.
PHP 499 / month
About PHP 17 a session
Try it on Free first. Upgrade only if it helps.
One-time boost before your mock chat.
PHP 149 / 7 days
About PHP 15 a session
Questions about plans or payment? Read the FAQ
Sign in with your email and start a session in under a minute. Dana's still waiting for an answer.
Dana Whitfield
Annoyed but reasonable · Chat